Privacy Policy

We collect information that you provide directly to us:

• Account Information: Email address, full name, and password when you sign up
• Business Information: Business name, business type, phone number, bio, and social media handles
• Product Data: Product titles, descriptions, prices, images, and inventory information
• Payment Information: Stripe customer ID and subscription details (we don't store credit card numbers)
• Usage Data: Page views, link clicks, and analytics data to improve our service
• Device Information: Browser type, device type, and IP address for security and analytics

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account and store pages
• Process payments and subscriptions
• Send you service-related communications (updates, security alerts)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize your experience and deliver targeted content

We use cookies and similar tracking technologies:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how you use our service (Google Analytics, Clarity)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features.

We work with trusted third-party providers:

• Supabase: Database hosting and user authentication (data stored in secure cloud servers)
• Stripe: Payment processing (subject to Stripe's privacy policy)
• Vercel: Hosting and deployment infrastructure
• Google Analytics: Website analytics and usage tracking
• Microsoft Clarity: Session recording and heatmaps for UX improvement

These providers have access to your data only to perform specific tasks on our behalf and are obligated to protect your information.

We do not sell your personal information. We may share your data only in these circumstances:

• With your consent: When you explicitly agree to share information
• Public information: Your store page, business name, and products are publicly visible by design
• Service providers: Third-party vendors who process data on our behalf
• Legal requirements: If required by law or to protect rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

We retain your data as long as:

• Your account is active and in use
• We need it to provide services to you
• We're required to keep it for legal or tax purposes
• It's necessary for dispute resolution or fraud prevention

When you delete your account, we remove most of your data within 30 days, though some information may be retained for legal compliance.

You have control over your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data at any time from your dashboard
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences through your browser

To exercise these rights, contact us at hello@kartbio.com.

We take data security seriously:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication via Supabase Auth
• Regular security audits and updates
• Access controls and authentication for our systems
• Employee training on data protection

While we implement strong security measures, no method of transmission over the internet is 100% secure.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such collection, we will delete the information promptly.

We may update this privacy policy periodically. We'll notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of KartBio after changes constitutes acceptance of the updated policy.

Questions about this privacy policy? Reach out:

• 📧 Email: hello@kartbio.com
• 🐦 Twitter: @kartbio
• 📸 Instagram: @kartbio